Refund policy

Return Policy
We offer a 30-day return window. This means you have 30 days from the date you receive your item to request a return.

To qualify for a return, your item must be in the same condition as when you received it—unworn or unused, with all tags attached, and in its original packaging. You will also need to provide your receipt or proof of purchase.

To begin a return, please contact us at yangibayumaz@gmail.com. Returns must be sent to the following address: [INSERT RETURN ADDRESS]. Once your return is approved, we will provide a prepaid shipping label and detailed instructions on how and where to send your package. Please note that we cannot accept items returned without prior authorization. For any questions about returns, you can reach us at yangibayumaz@gmail.com.

Damaged or Incorrect Items
Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately so we can assess the situation and provide a solution.

Non-Returnable Items
Some items cannot be returned. These include:

  • Perishable goods (e.g., food, plants, flowers)
  • Custom or personalized products
  • Personal care items (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases

If you are unsure whether your item can be returned, contact us for clarification. Please note that sale items and gift cards are not eligible for returns.

Exchanges
The quickest way to get the item you want is to return your original item first. Once your return is approved, you can place a new order for the replacement item.

European Union 14-Day Cooling-Off Period
For shipments to the European Union, you have the right to cancel or return your order within 14 days for any reason, without providing a justification. As with all returns, the item must be in the same condition as received—unworn or unused, with tags, and in its original packaging. You will also need to provide your receipt or proof of purchase.

Refunds
After we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at yangibayumaz@gmail.com.